IT Support Engineer

2 weeks ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

At Get Support IT Services, we offer comprehensive computer hardware and software support to small and medium-sized businesses across the UK. As a Service Desk Technician, you will be the initial point of contact for our clients, providing professional and reliable technical support through our Tier 1 Service Desk.

Key Responsibilities:

  • Customer Service: Deliver efficient and effective customer service to end-users and stakeholders.
  • Issue Resolution: Handle incoming issues through our ITSM software, ensuring timely resolution.
  • Problem Analysis: Provide first-line diagnosis and resolution, aiming for high first-time fixes.
  • Escalation: Escalate complex problems to Tier 2 Service Desk Technicians when necessary.
  • Workload Management: Prioritise and manage your workload to meet client SLAs.
  • Coordination: Coordinate with third parties for software installation, configuration, and rollout.
  • Setup and Deployment: Assist in setting up and deploying new users, hardware, and software.
  • Documentation: Maintain accurate documentation of supported networks and devices.

Requirements:

To excel in this role, you'll need strong customer service skills, organisation, and excellent communication and problem-solving abilities. While prior experience in a Managed Service provider environment would be advantageous, it's not mandatory, as full training will be provided.

Location: Eynsham (office-based, hybrid after probation)

Working Hours: Monday – Friday, 9am to 6pm

Salary: £23,895 - £30,679 dependant on experience



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