Customer Liaison Officer
4 weeks ago
Crewkerne-based Holt Engineering is seeking a highly skilled Customer Liaison Officer to play a pivotal role in ensuring seamless interactions between customers and internal teams. The successful candidate will provide top-notch administration support to the Operations Team, ensuring efficient order management, logistics coordination, and timely communication.
About the Role
This dynamic position encompasses responsibilities including purchase and sales order management, logistics coordination, processing information through ERP systems, and providing accurate updates to stakeholders. You will work closely with the warehouse dispatch team to schedule and dispatch orders according to customer requirements, collaborate with engineering, production, and dispatch teams to meet delivery deadlines, monitor shipment status, and act as the primary point of contact for customer inquiries related to orders, deliveries, and logistics.
Main Responsibilities
- Receive and review purchase orders and sales orders from customers
- Enter and process order information accurately into our ERP systems
- Maintain accurate and up-to-date purchase, sales, and tracking records within the ERP system
- Ensure timely and accurate acknowledgment of received orders
- Collaborate with the warehouse dispatch team to schedule and dispatch orders according to customer requirements
- Work with engineering, production, and dispatch teams to ensure delivery deadlines are met
- Monitor shipment status and provide timely updates to customers
- Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics
Requirements
- Proven experience in customer service or a similar role, preferably in a manufacturing environment
- Familiarity with ERP systems and order processing workflows
- Strong understanding of logistics coordination and supply chain management
- Excellent communication skills, both written and verbal
- Strong organizational and multitasking abilities
- Detail-oriented with a focus on accuracy and precision
- Proficient in using Microsoft Office packages
Benefits
Candidates can expect a competitive salary of £30,000-£35,000 per annum, 26 days holiday plus bank holidays (increasing to 29 days with long service), discretionary bonus, salary sacrifice pension, 4 x salary death in service payment, access to Westfield Healthcare scheme, cycle to work scheme, EV salary sacrifice scheme, and eligibility for enrolment in Employee Share Scheme after 12 months' service.
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