Credit and Billing Account Specialist
4 weeks ago
The Role
We're seeking a skilled Credit and Billing Account Manager to join our team at Zen Internet.
About the Job
As a Credit and Billing Account Manager, you will be responsible for processing customer payments, contacting customers to obtain payments, and managing customer accounts to maximise sales while minimising bad debt.
Key Responsibilities
- Process a range of customer payments using various methods
- Contact customers to obtain payments by telephone
- Manage customer accounts to maximise sales while minimising bad debt
- Consolidate customer accounts
- Provide bespoke billing solutions
- Answer incoming telephone calls and take appropriate action
- Liaise with internal departments to resolve issues
- Maintain accurate customer account records
- Work to exceed customer expectations
- Respond to email requests within agreed timescales
- Support other team members as needed
- Adhere to data protection and ISO compliance
- Use initiative to resolve customer queries
Candidate Profile
- Demonstrate high numeracy and literacy skills
- Excellent attention to detail and customer service skills
- Ability to process information accurately and demonstrate patience when dealing with customer enquiries
- Willingness to go the extra mile and take own responsibilities seriously
- Strong analytical and problem-solving skills
- Adaptable and comfortable with varying tasks
- Proven track record of working effectively in a sales ledger team
- Awareness of accounting systems and processes
About Us
At Zen Internet, we value diversity and inclusion in the workplace. We're committed to creating a warm and welcoming environment for all employees.
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