Credit Administrator
4 weeks ago
Farrer & Co is seeking a skilled Credit Administrator to join our Finance team. As a key member of the team, you will play a crucial role in ensuring the smooth operation of our credit control processes.
Key Responsibilities- Generate regular credit control reminder letters, emails, and statements to clients, and follow up in a timely manner.
- Review 30-day reminder alerts, enter and maintain relevant notes in the Collections system.
- Support the Credit Manager with the debt escalation process by drafting Letters Before Action for debts being passed over to the Recoveries team.
- Monitor the credit control team inbox, deal with queries promptly, and escalate issues as appropriate.
- Provide cover in the monitoring of the firm's bills bank account for incoming credits, make transfers as necessary in the online banking system, and bank cheques received in payment of invoices.
- Enter receipts into our practice management system.
- Take card payments via the telephone from clients in settlement of invoices.
- Answer the Credit Control team helpline, deal with queries or pass them onto the appropriate person for follow-up/action.
- Assist with electronic billing uploads for bill payments for clients using an e-billing system.
- Provide monthly statements of account to clients and/or Partners.
- Provide general administrative support as and when required.
- Open and distribute team post.
- Confident user of IT systems, including Microsoft Office.
- Previous experience of working in an office environment is desirable.
- Good communication skills and a confident approach.
- Proactive and prepared to use initiative.
- Ability to work well under pressure, remain calm, and deal appropriately with demanding and sometimes difficult clients.
- Excellent attention to detail.
- Excellent organisational skills with the ability to multi-task and prioritise work.
- Excellent, confident telephone manner and good communication skills both verbally and in writing.
- Team player with an enthusiastic manner.
Farrer & Co operates an agile working framework, and this role will provide an excellent opportunity to gain experience within a busy finance team. You will have insights into the area of credit control, as well as opportunities to learn from the wider finance team by attending training, team meetings, and developing systems knowledge and skills. The role could provide an excellent foundation for a career in Finance.
The normal hours of work are 9.30am – 5.30pm, but it is essential to be committed, flexible, and prepared to work beyond the normal office hours when necessary and in response to client demand.
Farrer & Co is an equal opportunity employer, which welcomes applications from candidates from all backgrounds. We look to employ the best candidates regardless of age, gender, race, ethnicity, social or economic background, religion, disability, sexual orientation, national origin, or any other protected characteristic.
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