Quality Assurance Specialist

5 days ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at Allwyn UK. As a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of quality in our customer-facing operations.

Key Responsibilities
  • Develop and implement quality monitoring processes to ensure compliance with regulatory requirements.
  • Coach and motivate team members to deliver exceptional customer service.
  • Analyse quality monitoring data to identify trends and areas for improvement.
  • Collaborate with the Customer Operations team to inform and implement changes to improve quality and compliance.
  • Develop and maintain Call Handling Frameworks to ensure consistency and quality in customer interactions.
Requirements
  • Excellent listening and written/oral communication skills.
  • Strong facilitation, problem-solving, research and decision-making skills.
  • Excellent analytical and judgement skills.
  • Ability to demonstrate the interpersonal skills necessary for management contact.
  • Excellent self-organisational and prioritisation skills with the ability to deal with a high volume of work against tight deadlines.
What We Offer
  • 26 days paid leave (plus bank holidays)
  • Annual bonus scheme
  • 2 x Life Days
  • 4 x Salary of Life Insurance
  • Pension: we'll match your contribution up to 8.5%
  • Single Private Health Cover
  • £500 Wellness Allowance
  • Income Protection
  • Enhanced parental leave (maternity and paternity)
  • Eye Care, Dental and Cycle To Work schemes

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