Quality Assurance Specialist

3 weeks ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at Allwyn UK. As a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of quality in our customer-facing operations.

Key Responsibilities
  • Develop and implement quality monitoring and compliance strategies to ensure regulatory goals are met.
  • Act as a subject matter expert for customer-facing teams, providing guidance and support to ensure quality targets are met.
  • Analyse trends in quality monitoring activity and make recommendations to improve processes and procedures.
  • Collaborate with the Service Improvement team to identify areas for improvement and implement changes.
  • Support the delivery of regular quality calibration sessions and provide feedback to team members.
Requirements
  • Excellent listening and written/oral communication skills.
  • Strong facilitation, problem-solving, research, and decision-making skills.
  • Excellent analytical and judgement skills.
  • Ability to demonstrate interpersonal skills necessary for management contact.
  • Excellent self-organisational and prioritisation skills with the ability to deal with a high volume of work against tight deadlines.
  • Proven administrative skills developed in an office environment.
  • High attention to detail.
  • Highly computer literate, including ability to work with Google Suite or equivalent at an intermediate level.
  • Ability to work flexibly and effectively as a member of a team.
  • Some experience of managing sensitive records and data; operating a professional approach to confidential information.
  • Demonstrate collaborative approach to information and knowledge sharing.
What We Offer
  • 26 days paid leave (plus bank holidays)
  • Annual bonus scheme
  • 2 x Life Days
  • 4 x Salary of Life Insurance
  • Pension: we'll match your contribution up to 8.5%
  • Single Private Health Cover
  • £500 Wellness Allowance
  • Income Protection
  • Enhanced parental leave (maternity and paternity)
  • Eye Care, Dental, and Cycle To Work schemes

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