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Customer Service Representative

2 months ago


Appleton Thorn, Warrington, United Kingdom Stobart Full time
Customer Controller Job Description

We are seeking a skilled Customer Controller to join our Customer Service team at our Warrington site.

As a Customer Controller, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.

Key Responsibilities:

  • Act as the primary point of contact for customers regarding their deliveries, escalating issues as necessary.
  • Ensure accurate creation of customer orders on our ESL in-house system for delivery.
  • Liaise with Planning Teams to ensure consignments are collected and delivered to customer requirements.
  • Monitor customer delivery compliance and investigate late and failed deliveries.
  • Proactively report on customer delivery performance and discrepancies.
  • Learn and utilize customer-specific systems to enhance service delivery.
  • Ensure accurate capture and reporting of additional costs within agreed timeframes.
  • Complete daily task lists to confirm requirements are fulfilled.

Requirements:

  • GCSE grade 'C' or above in Maths and English.
  • Previous experience in a customer service environment.
  • Good geographical or transport knowledge.
  • Excellent numeracy and literacy skills.
  • Proficiency in Microsoft systems, particularly Excel and Outlook.

Benefits:

  • 20 days annual leave plus 8 Bank Holidays.
  • Pension scheme with 5% employee and 3% employer contribution.
  • Employee Assistance Programme for confidential support.
  • Eye care vouchers and discounts on prescription glasses.
  • Reward and recognition for outstanding performance.
  • Everyday discounts through our benefit platform.

At Stobart, we value our employees and offer a range of benefits to support their well-being and career development.