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Service Delivery Coordinator
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the safe and efficient operation of our trains and stations.
Main Responsibilities- Provide exceptional customer service and support to our passengers, responding to their queries and concerns in a professional and courteous manner.
- Ensure the safe and punctual departure of trains from the station, adhering to strict safety procedures and protocols.
- Provide accurate and timely information to customers, including train schedules, platform changes, and other relevant information.
- Work collaboratively with other team members to maintain a clean and safe station environment, ensuring that all areas are well-maintained and free from hazards.
- Liaise with other departments to ensure seamless communication and coordination, particularly during periods of disruption.
- Contribute to the development and implementation of initiatives to improve customer satisfaction and experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
- Ability to work independently and as part of a team, with a strong focus on customer service and safety.
- Basic computer skills and familiarity with GWR operational systems.
- Ability to work flexible hours, including weekends and bank holidays.
- Basic numeracy skills and ability to use basic mathematical calculations.
We offer a competitive salary and benefits package, including free rail travel across the GWR network, comprehensive training, and opportunities for career development and progression.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
