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Service Excellence Associate

1 month ago

Hertfordshire, United Kingdom Entain Full time
About the Role

We are looking for a highly motivated Service Excellence Associate to join our team as a Retail Sales and Service Manager. In this role, you will be responsible for delivering exceptional customer service, driving sales growth, and enhancing overall store performance.

Key Responsibilities:

  • Provide excellent customer service by responding to customer inquiries, resolving issues, and providing product recommendations.
  • Maintain a high level of knowledge about products and services to effectively engage with customers.
  • Work closely with the shop team to achieve sales targets, improve customer satisfaction, and enhance overall store performance.
  • Conduct regular meetings with the shop manager to discuss performance, goals, and areas for improvement.
  • Participate in ongoing training and development programs to stay up-to-date on industry trends, products, and best practices.

Requirements:

  • Minimum 1-2 years of experience in retail sales, customer service, or a related field.
  • Proven track record of achieving sales targets, improving customer satisfaction, and driving team performance.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work in a team environment, adapt to change, and maintain a positive attitude.
  • Degree in business or related field preferred.

Benefits:

  • Competitive salary: $42,000 - $58,000 per annum.
  • Ongoing training and development opportunities.
  • Bonus structure based on individual and team performance.
  • Discounts on products and services.
  • A supportive and dynamic work environment.

About Entain

Entain is a leading provider of sports betting and gaming services. We are committed to delivering exceptional customer experiences, driving innovation, and fostering a culture of excellence. Our mission is to create a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and empowered to succeed.