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Head of Policy and Strategy

2 months ago

London, Greater London, United Kingdom M&S Full time
Head of Technical Program Management - Financial Services

About the Role
As a Head of Technical Program Management, you will be responsible for driving the execution of product solutions within M&S, owning supplier delivery where applicable. You will lead the programme delivery to redefine our technology landscape to meet M&S Bank's growth plans and contractual obligations. This role is integral to delivering innovative solutions that drive the transformation of M&S Bank, ensuring they are resilient, scalable, and future-proof.

Key Responsibilities:

  • Plan, own and deliver highly complex and multi-disciplinary initiatives, collaborating with senior leaders to align strategic goals and drive a customer-first mindset in Technology.
  • Create roadmaps and objectives and key results alongside the Head of Product & Head of Engineering to ensure alignment to strategic ambitions for M&S, including the Technology Strategy.
  • Facilitate continuous refinement and prioritisation of initiatives working alongside Product, Engineering and Business leaders.
  • Drive data-driven decisions through metrics and regular reporting to provide visibility, creating a culture of transparency.
  • Develop trusted relationships with partners across business areas using deep and relevant technology experience to simplify complex technology issues.

Requirements:

  • Extensive experience delivering large-scale initiatives across multiple product functions and domains.
  • Excellent interpersonal skills, proactive can-do demeanor, and ability to communicate effectively with both technical and non-technical individuals, including director-level.
  • Track record of providing technical leadership across domains, product groups, and program management during all phases of software development from ideation to realising value, demonstrating critical thinking and thought leadership.
  • Strong working knowledge/experience of Agile/Scaled Agile practices, including Scrum, Kanban, and DevOps.
  • Highly diligent professional with excellent leadership and coaching skills in lean agile practices.

Desirable:

  • Experience in multiple Agile Project/Portfolio Management tools, e.g. Jira/JiraAlign/Rally.
  • Experience using facilitation techniques, Design Thinking techniques, coaching, and learning frameworks.
  • Experience of engineering practices like BDD, XP, and Agile Testing, Continuous Integration and Continuous delivery.
  • Prior experience working in the Retail Industry.

About M&S
Everyone's welcome. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.