Product Quality Manager

4 weeks ago


Blackwood, Caerphilly County Borough, United Kingdom Joseph Hughes Associates Full time
About the Role

We are currently seeking a talented Product Quality Manager to join our team at Joseph Hughes Associates. As a Product Quality Manager, you will be responsible for ensuring that our products meet the highest standards of quality and safety.

The successful candidate will have a strong background in quality engineering, with a minimum of 2 years' experience in a related field. They will also have a proven track record of managing customer complaints, driving issue resolution, and implementing product quality control plans.

This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. If you have a passion for delivering high-quality products and exceeding customer expectations, we encourage you to apply.

Responsibilities:

  • Manage customer complaints process and drive closure of all issues through 8D and 5WHY problem-solving tools
  • Establish customer review meetings to discuss issues proactively
  • Generate and implement product quality control plans/inspection standards
  • Establish customer-agreed product quality standards and implement with appropriate functions
  • Compile customer key performance indicators and metrics
  • Provide team leadership for product quality improvement programs
  • Maintain customer concern database
  • Completion of internal audit program
  • Develop reaction plans for containment of identified issues

Requirements:

  • Minimum 2 years' experience in quality engineering or a related field
  • Proven track record of managing customer complaints and driving issue resolution
  • Strong understanding of quality engineering principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment

Salary: £33-38,000 per annum + bonus, life assurance, pension, extra holidays, and flexi-time



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