Quality Assurance Specialist
4 weeks ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at Joseph Hughes Associates. This exceptional opportunity is available for an experienced professional with a strong background in quality engineering.
The successful candidate will have a proven track record of managing customer complaints, driving issue resolution, and implementing product quality control plans. They will also be responsible for establishing customer review meetings, generating key performance indicators, and providing leadership for product quality improvement programs.
This role requires a strong understanding of quality engineering principles, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you have a passion for delivering high-quality products and exceeding customer expectations, we encourage you to apply.
Key Responsibilities:
- Manage customer complaints process and drive closure of all issues through 8D and 5WHY problem-solving tools
- Establish customer review meetings to discuss issues proactively
- Generate and implement product quality control plans/inspection standards
- Establish customer-agreed product quality standards and implement with appropriate functions
- Compile customer key performance indicators and metrics
- Provide team leadership for product quality improvement programs
- Maintain customer concern database
- Completion of internal audit program
- Develop reaction plans for containment of identified issues
Requirements:
- Minimum 2 years' experience in quality engineering or a related field
- Proven track record of managing customer complaints and driving issue resolution
- Strong understanding of quality engineering principles and practices
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
Salary: £33-38,000 per annum + bonus, life assurance, pension, extra holidays, and flexi-time
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