IT Support Expert

3 weeks ago


St Albans, Hertfordshire, United Kingdom Franke Full time

About the role

As an IT Support Specialist at Franke Coffee Systems UK Limited, you will be part of our international IT support team based in St Albans, with opportunities to extend your impact to teams in Manchester and Falkirk. Your primary responsibility will be remote support, complemented by occasional site visits to ensure seamless IT operations for all locations.

Your key tasks

As a member of our team, you will:

  • Provide 1st and 2nd level support within the UK.
  • Handle joiner/mover/leaver processes using ServiceNow.
  • Support standard applications (M365, Adobe) and manage software provisioning (SCCM).
  • Install, maintain, and provision client hardware (desktops, laptops, tablets, barcode scanners) and peripherals (printers, scanners, copiers, fax machines).
  • Provide telephony VoIP support.
  • Offer network support (LAN) and monitor WAN and Server VMs.
  • Manage mobile devices and contracts.
  • Conduct introduction and training sessions.
  • Contribute as a team member to various projects.
  • Act as a local contact for Platform Services.
  • Handle quotes and the order process for hardware.

Requirements

To succeed in this role, you should have:

  • Relevant educational qualifications.
  • 3 years of work experience in the IT Service Desk area.
  • Experience in ICT service operations.
  • Basic knowledge of ITIL.
  • Broad technical skills in hardware, OS, and software (Microsoft, mobile devices).
  • Basic technical skills in Server OS, network (Meraki), and storage (Simplivity).
  • Basic application architecture know-how.
  • Strong analytical and conceptual abilities.
  • Independence with excellent team skills for collaboration with IS specialists and key users.
  • Open and communicative, enjoying interaction with people through telephone and Teams support.
  • Flexibility and willingness to travel (approximately 20% within the UK).
  • Excellent English language skills (oral and written).

What we offer you

25 days of annual leave.
Salary Sacrifice Pension Scheme.
Employee Assistance Program (EAP) with assisted benefits.
Access to our FRANKE ACADEMY, including LinkedIn Learning, providing a rich array of training programs thanks to which you can elevate your technical and soft skills.
Free on-site car parking.


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