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Onsite Planning Coordinator

2 months ago

Northampton, Northamptonshire, United Kingdom Reed Full time
Job Title: Onsite Planning Executive

We are seeking a highly skilled and experienced Onsite Planning Executive to join our team at Reed Talent Solutions. As an Onsite Planning Executive, you will play a key role in ensuring the smooth operation of our onsite facilities, providing exceptional customer service, and supporting our workforce.

Key Responsibilities:
  • Accountability for shift fulfillment in line with customer Service Level Agreements
  • Creation of signing in sheets and oversight of worker sign in / sign out process
  • Supporting payroll processes, ensuring timely and accurate customer submissions
  • Assisting with the effective and timely resolution of all pay and general worker queries
  • Providing support to the centralised recruitment team by undertaking local attraction and recruitment activities
  • Managing the induction, onboarding and engagement of new starters
  • Providing support for the customer and our workforce in relation to informal issue management and formal HR case management
  • Completion of all required reporting
  • Attending internal and external meetings and onsite worker briefings
  • Maintain up to date training and systems records
  • Manage worker attendance issues, taking the necessary follow up actions
Requirements:
  • Possess a comprehensive understanding of all relevant policies, processes and systems, ensuring your own and customer compliance
  • Engage and develop effective working relationships with co-members, workers and external stakeholders
  • Identify and flag any risks to our business and the customer, offering appropriate solutions
About the Role:

This is an exciting opportunity to join our team and contribute to the success of our business. As an Onsite Planning Executive, you will have the opportunity to work closely with our customers and workforce, providing exceptional service and support. If you are a motivated and experienced individual with a passion for delivering first-class customer service, we would love to hear from you.

We are looking for someone who is self-motivated, with the ability to identify and set their own strategic objectives. You will have effective time management and prioritisation capabilities, and be able to deliver exceptional service that meets customer Service Level Agreements and deadlines. IT literacy with experience using MS Office products such as Outlook, Excel, Word and Team is also essential.

If you are interested in this role, please apply now with your CV and a cover letter outlining your experience and qualifications.