Hardware and Software Technician

4 weeks ago


Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role

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We are recruiting a Hardware and Software Technician to join our IT Technical department at Hays Travel. The successful candidate will be responsible for supporting over 1000 sites nationwide, with a focus on hardware solutions.

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The ideal candidate will have a strong understanding of ICT-related issues, with experience in troubleshooting and resolving technical queries. We are looking for someone who is willing to learn and develop their skills, with a hardworking ethic and ability to work independently.

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Responsibilities include:

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  • Troubleshooting and resolving technical IT queries, including hardware and software issues;">
  • Supported rollout and management of new hardware and software solutions;">
  • Microsoft Azure and 365 support and management;">
  • Hardware repair and maintenance;">
  • Imaging and configuration of devices;">
  • Asset management;">
  • Daily site visits for installation and fixes;">

Requirements

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To be successful in this role, you will need:

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  • A strong understanding of ICT-related issues;">
  • Experience in troubleshooting and resolving technical queries;">
  • Excellent communication and problem-solving skills;">
  • A willingness to learn and develop your skills;">
  • A hardworking ethic and ability to work independently;">
  • A valid driving license (for daily site visits);">

About Us

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Hays Travel is a leading travel company with a strong presence in the UK. We offer a range of benefits, including a competitive salary of £25,000 - £30,000 per annum, paid annual leave, and opportunities for career development.

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We are committed to our SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellence. If you share these values and are passionate about delivering exceptional customer service, we want to hear from you



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