Customer Service Representative

3 weeks ago


Alsager, Cheshire East, United Kingdom Anderson Wright Consulting Full time
CUSTOMER SERVICE ADVISOR ROLE

Are you passionate about delivering exceptional customer experiences?

We are seeking a skilled Customer Service Advisor to join our team at Anderson Wright Consulting Ltd. As a Customer Service Advisor, you will be responsible for providing timely and thorough handling of complaints, queries, and general enquiries. You will work in a fast-paced environment, addressing customer issues via the telephone or email. If you have excellent communication skills, are passionate about helping people, and can work in a team, this role may be the perfect fit for you.

KEY RESPONSIBILITIES:
- Develop a culture of customer satisfaction
- Handle high-volume incoming calls
- Resolve customer issues in a timely manner
- Liaise with external contractors to arrange and manage resolutions to queries raised
- Promote the benefits of using the services provided by the company
- Assist with contract renewals and retaining customers
- Maintain accurate customer records using the in-house system

REQUIREMENTS:
- Excellent communication skills
- Ideally experienced dealing with customers on the telephone
- Passionate about helping people
- Team player
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure

PACKAGE AND BENEFITS:
- Competitive salary
- Performance bonus
- 20 days holiday plus bank holidays
- Onsite parking
- Opportunities for career growth and development

IF YOU ARE INTERESTED IN THIS ROLE, PLEASE APPLY WITH YOUR CV AND A COVER LETTER. WE LOOK FORWARD TO HEARING FROM YOU.

Talke, Stoke-on-Trent, UK

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