Commercial Vehicle Service Expert

3 days ago


Ballyclare, United Kingdom VANRATH Full time

Job Title:

Commercial Vehicle Service Expert

Company Overview:

VANRATH have partnered with a well-established Commercial Vehicle Dealership in Northern Ireland. This organisation is looking for an experienced Commercial Vehicle Service Expert to join their team.

Salary:

The salary for this role is fully negotiable, but we estimate it to be around £25,000 - £35,000 per annum, depending on experience. In addition to a competitive salary, you can expect a fantastic benefits package, including a company pension scheme.

Job Description:

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. As the first line of contact for customers, you will greet them in a courteous manner and interpret their requirements. You will also generate, amend and update service schedules and send reminders.

You will manage vehicle and customer databases, booking PSV appointments and issuing workshop job cards. Your responsibilities will include monitoring progress of vehicles in the workshop, processing and closing out workshop job cards, and assisting with invoicing.

In addition, you will make outbound sales and customer care calls, managing key customer relationships. You will create maintenance contract quotes and sell maintenance contracts, liaising with the Workshop Foreman for job planning to ensure efficiency and profitability.

Key Responsibilities:

  1. Be the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
  2. Generate, amend and update service schedules and send reminders.
  3. Manage vehicle and customer databases.
  4. Book PSV appointments.
  5. Issue workshop job cards.
  6. Monitor progress of vehicles in the workshop.
  7. Process and close out workshop job cards.
  8. Assist with invoicing.
  9. Make outbound sales and customer care calls.
  10. Manage key customer relationships.
  11. Create maintenance contract quotes.
  12. Sell maintenance contracts.

Required Skills and Qualifications:

We are looking for someone with previous experience within a similar position, who can prove and demonstrate high levels of customer satisfaction. You should also have excellent organisation and time management skills, as well as a full valid UK driving license.

Benefits:

In addition to a competitive salary and a fantastic benefits package, you will have the opportunity to work for a well-established company with many routes for progression.



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