Cloud Infrastructure Leadership Role
1 week ago
Job Summary
We are seeking an experienced Technical Services Manager to oversee our technical operations, with a primary focus on hosted infrastructure, Azure, Wintel environments, and large-scale server management.
About the Role
The Technical Services Manager will be responsible for leading operations in hosted infrastructure and cloud environments, focusing on secure data storage and disaster recovery. This IT role emphasizes leadership in team mentorship, shift management, and incident resolution.
Key Responsibilities
- Guide shift leaders to maintain operational standards across all teams.
- Ensure team-wide familiarity with up-to-date procedures and provide training as needed.
- Lead operations in hosted infrastructure and cloud environments, focusing on secure data storage and disaster recovery.
- Address client escalations related to cloud infrastructure and server management.
- Manage incidents and escalations, focusing on quick resolutions in Azure, Wintel, and x86 environments.
- Identify knowledge gaps, especially in Azure, Wintel, and server infrastructure, and up skill team members accordingly.
- Oversee network and server infrastructure monitoring, ensuring early issue detection.
- Lead cloud and hosted infrastructure operations with a focus on Azure, large-scale servers, and Wintel environments.
- Ensure incidents are logged, escalated, and resolved effectively.
- Provide hands-on support for Azure, Wintel, x86, and server infrastructure.
Requirements
- Strong experience in hosted infrastructure and large-scale server management.
- Deep knowledge of Azure and Wintel environments, including hands-on experience in setup, configuration, and maintenance.
- Proven ability to lead, mentor, and develop technical teams.
- Familiarity with ITIL processes to manage incidents and changes effectively.
- Previous experience as a Technical Services Manager or similar role.
What We Offer
A competitive salary ranging from £45,000 to £55,000, depending on experience, and a hybrid working arrangement that combines the flexibility of remote work with collaborative on-site days in Birmingham.
Benefits
- A supportive environment focused on professional growth and development.
- Opportunities to work with cutting-edge technology in cloud and hosted infrastructure.
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