Deputy General Manager Role
3 weeks ago
We are seeking an exceptional Deputy General Manager to join our dynamic team at Buzz Bingo. This is an exciting opportunity to play a key part in delivering consistent customer service and brand values across our sites.
The Role You'll Play
As Deputy General Manager, you will work closely with the General Manager to implement the brand strategy, drive business growth, and provide exceptional customer experiences. You will also be responsible for managing a team, evaluating performance, and maintaining a culture of exceptional customer service.
Responsibilities
- Customer Experience: Ensure consistent delivery of the Buzz Bingo brand values and customer service standards across all sites.
- Team Management: Manage and develop a high-performing team, providing coaching, training, and feedback to drive business results.
- Business Growth: Assist the General Manager in implementing business strategies to drive growth and revenue.
- Performance Evaluation: Evaluate team performance, identify areas for improvement, and develop plans to address them.
- Culture and Safety: Maintain a culture of exceptional customer service and ensure a safe working environment for all employees and customers.
Requirements
- Experience: Previous experience in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment.
- Skills: Evidence of bringing business awareness to decision-making, setting high customer service standards, and managing and driving new initiatives.
- Achievements: Self-aware and willing to learn and grow, with a focus on delivering tangible results.
What We Offer
- Competitive Salary: Up to £32,000 depending on experience.
- Benefits: Access to a range of benefits, including a pension scheme, staff discount, and employee assistance programs.
Contact Information
Please submit your application, including your CV and a cover letter, to our HR department.
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