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Resident Services Manager

2 months ago


Guildford, United Kingdom One Property Recruitment Full time
About the Role

We are seeking a highly motivated and experienced Resident Services Manager to join our team at One Property Recruitment. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our residents and ensuring the smooth day-to-day running of our properties.

Key Responsibilities
  • Provide exceptional customer service to residents, visitors, and contractors, responding to queries and requests in a timely and professional manner.
  • Encourage resident engagement and develop a range of events and activities to enhance the resident experience, such as yoga mornings, pizza nights, and cooking classes.
  • Manage the front-of-house team, providing training and support to ensure they are equipped to deliver excellent customer service and meet their key performance indicators (KPIs).
  • Ensure that any health and safety issues or snags are reported to the maintenance team and resolved promptly.
  • Stay up-to-date with changes in technology and health and safety regulations, ensuring that our properties remain compliant and our residents receive the best possible service.
  • Conduct thorough inspections before residents move in and after they check out, ensuring that our properties are maintained to the highest standards.
  • Assist in maintaining full occupancy of our apartments by conducting viewings and providing excellent customer service to potential residents.
Requirements
  • At least 2 years of experience in the property sector, hospitality, or student accommodation.
  • Outstanding customer service skills and a commitment to delivering exceptional service to residents and guests.
  • Previous experience in customer service and a proven ability to multi-task and manage competing priorities.
  • A genuine passion for the property sector and a desire to progress in your career.