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Shift Operations Manager
1 month ago
**Operations Management Opportunity**
We are seeking an experienced and skilled individual to join our team as an Operations Manager. In this role, you will be responsible for overseeing the store's operations, ensuring that all tasks are completed efficiently and effectively.
Salary: £14.00 per hour
This is a challenging and rewarding opportunity to work with a dynamic team and contribute to the success of our store. As an Operations Manager, you will be responsible for:
- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Maintaining a clean, well-stocked store
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that's inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
To be successful in this role, you'll need to be a great role model, building strong relationships with colleagues and providing excellent customer service. You'll also need to be a clear communicator, comfortable with using a variety of methods to keep your team informed, and a good decision maker who's flexible and comfortable handling change.