IT Support Specialist

4 days ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
IT Application Support Role

We're seeking an experienced IT Application Support Analyst to join our dynamic team at Hastings Direct. As a key member of our team, you'll be responsible for providing top-notch technical support to our customers and stakeholders, ensuring that our digital insurance products and services run smoothly.

Main Responsibilities

  • Triage, analyze, resolve, or escalate incidents in a timely manner.
  • Respond to customer contacts through multiple channels and accurately log incidents, tasks, and requests.
  • Keep colleagues and stakeholders informed of progress and collaborate to resolve or remediate issues.
  • Raise defects with Product Owners and Change teams to identify root causes and implement remediation.
  • Proactively develop and share best practices within the Service Desk and wider IT teams to drive continuous improvement.

Desirable Skills and Qualifications

  • Practical knowledge of front-end Guidewire and/or Digital knowledge (Screen navigation, Messages/Batches).
  • Understanding of business processes for colleagues and customers, including Commercial, Digital, Retail, and Underwriting.
  • Excellent communication skills to adapt to technical and non-technical language.
  • A proactive attitude to troubleshoot problems and deliver high-quality results.
  • Awareness of Azure and monitoring tools like Dynatrace to understand issues and root causes.

What We Offer

As a Hastings Direct employee, you'll enjoy a range of benefits, including a competitive salary, flexible working arrangements, and a comprehensive benefits package. We're committed to our 4Cs principles, promoting a culture that puts colleagues, customers, company, and community at the forefront. Join us and contribute to our growth and success



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