IT Support Specialist
4 days ago
We're seeking an experienced IT Application Support Analyst to join our dynamic team at Hastings Direct. As a key member of our team, you'll be responsible for providing top-notch technical support to our customers and stakeholders, ensuring that our digital insurance products and services run smoothly.
Main Responsibilities
- Triage, analyze, resolve, or escalate incidents in a timely manner.
- Respond to customer contacts through multiple channels and accurately log incidents, tasks, and requests.
- Keep colleagues and stakeholders informed of progress and collaborate to resolve or remediate issues.
- Raise defects with Product Owners and Change teams to identify root causes and implement remediation.
- Proactively develop and share best practices within the Service Desk and wider IT teams to drive continuous improvement.
Desirable Skills and Qualifications
- Practical knowledge of front-end Guidewire and/or Digital knowledge (Screen navigation, Messages/Batches).
- Understanding of business processes for colleagues and customers, including Commercial, Digital, Retail, and Underwriting.
- Excellent communication skills to adapt to technical and non-technical language.
- A proactive attitude to troubleshoot problems and deliver high-quality results.
- Awareness of Azure and monitoring tools like Dynatrace to understand issues and root causes.
What We Offer
As a Hastings Direct employee, you'll enjoy a range of benefits, including a competitive salary, flexible working arrangements, and a comprehensive benefits package. We're committed to our 4Cs principles, promoting a culture that puts colleagues, customers, company, and community at the forefront. Join us and contribute to our growth and success
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