Service Leadership Opportunity in Audi Dealership

5 days ago


York, York City, United Kingdom JCT600 Full time

Job Summary:

We are seeking an experienced and driven Service Manager to join our team at JCT600, a reputable Audi dealership in York. As an Assistant Service Manager, you will play a crucial role in supporting the day-to-day operations of the Service department.

About the Role:

  • You will be responsible for leading, coaching, and developing the service team to achieve exceptional results and deliver a superior customer experience.
  • You will ensure efficient resource management, optimise workshop bookings, and decide on diary bookings to guarantee correct workshop loading and timely completion of work.
  • You will identify opportunities to maximise profit through additional sales and suitable products and services.
  • You will conduct thorough financial examinations, produce and review financial objectives, and address areas of concern with the Head of Business.
  • You will handle customer complaints fairly and equitably, ensuring root causes are identified and solutions implemented to prevent recurrence.
  • You will foster a high-performance culture within the team.

About You:

  • Proven experience in Service Management or Aftersales is highly desirable.
  • You have a customer-centric approach, striving to exceed expectations and create a culture of continuous improvement.
  • A solid understanding of current motor industry practices would be advantageous but is not essential.
  • You possess a deep understanding of the service core process.
  • You have excellent verbal and written communication skills.
  • You demonstrate strong attention to detail and a commitment to delivering impeccable standards.
  • You hold a valid driving licence with no excessive penalties.

What We Offer:

  • A competitive salary of £45,000 OTE (dependent on experience).
  • A life assurance plan and company pension subject to terms and conditions.
  • 26 days' annual leave (increasing to 28 days at 5 years' service and 30 days at 10 years' service) plus bank holidays.
  • Flexible working policies.
  • 26 weeks' paid maternity leave and 4 weeks' paid paternity leave.
  • A range of training and leadership development programmes.
  • A colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates for family and friends.
  • Long service reward and loyalty incentives.

About Us:

JCT600 aims to be the best, not the biggest. As a family business with over 75 years of experience, we prioritise delivering exceptional customer experiences and fostering a supportive environment for our colleagues. We value trust, inclusivity, and diversity, offering equal opportunities to all candidates and employees.



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