Customer Service Representative
4 weeks ago
Telephonist
About the Role:
We are seeking a skilled and customer-focused Telephonist to join our team at Audi York. As a Telephonist, you will be responsible for handling all incoming telephone calls, providing exceptional customer service, and ensuring that callers are connected to the relevant person or department in a timely and professional manner.
Key Responsibilities:
- Answering and directing telephone calls in accordance with Company and Brand standards.
- Providing a warm and welcoming experience for visitors, ensuring they receive a professional and courteous welcome.
- Utilizing the email and database system to record and distribute messages accurately and promptly.
- Assisting customers and visitors with their queries and providing refreshments as needed.
- Monitoring and analyzing switchboard and outgoing calls to provide detailed information on enquiry levels.
Requirements:
- Excellent communication skills with the ability to communicate clearly and unambiguously with customers and colleagues.
- Excellent telephone manner with the ability to build rapport and inspire confidence in customers.
- Impeccable standard of personal presentation.
- A customer-centric approach with a passion for delivering service above customer expectations.
What We Offer:
- A competitive hourly salary.
- A life assurance plan and company pension subject to terms and conditions.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programs.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates.
- Long service reward and Loyalty incentives.
About JCT600:
At JCT600, we pride ourselves on being a family business with over 75 years of experience. We strive to deliver the best customer experience and support our colleagues in achieving their career goals. We believe in creating an inclusive culture and offer flexible working options to support work-life balance.
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