Commercial Retail Store Manager

2 weeks ago

London, Greater London, United Kingdom Ray-Ban Full time

Ray-Ban is seeking a highly skilled Commercial Retail Store Manager to lead our store in Covent Garden, London. This is an exciting opportunity for a retail professional to join our team and drive sales growth while embodying our company values.

About the Role

We are looking for a results-driven individual with excellent leadership skills to manage our store operations, including sales, profitability, recruiting, maintenance, and inventory control. The ideal candidate will have a proven track record of achieving business objectives through effective management, leadership, and team development.

Key Responsibilities

  • Store Operations: Oversee store operations, including sales, profitability, recruiting, maintenance, and inventory control.
  • Customer Service: Ensure excellent customer service is delivered by the store team.
  • Business Performance: Improve overall business performance and achieve objectives through effective management, leadership, and team development.
  • Modeling Company Values: Model EssilorLuxottica values and Ray-Ban culture.
  • Sales Analysis: Regularly analyze sales performance, maximizing strengths and reviewing poor performance to establish an action plan for improvement.
  • Company Policies: Follow all company policies and procedures to ensure safety and security of the business.
  • Networking: Network effectively with internal and external stakeholders.
  • Competitor Activity: Keep abreast of and be knowledgeable of competitor activity.
  • Product Knowledge: Deliver memorable customer service and exceptional product knowledge.
  • Visual Merchandising: Maintain inspiring visual merchandising in store as per guidelines.
  • Store Competitiveness: Ensure the store is always competitive by being commercially focused.
  • Team Management: Recruit, lead, motivate, and inspire your team to succeed in-store.
  • Working Environment: Create an engaging and positive working environment.
  • Diversity and Inclusion: Establish a store culture that embraces diversity and maximizes learnings from a diverse team.
  • Brand Story: Lead the store team to deliver brand story through effective store management.
  • Sales Performance Goals: Set and execute sales performance goals to increase profitability.
  • Employee Development: Hire, train, and assess store employees’ productivity and performance.
  • Store Appearance: Maintain an orderly, presentable appearance of the store.

Essential Skills and Qualifications

  • Selling Skills: Strong selling skills.
  • Problem-Solving: Problem-solving ability.
  • Customer Service: Excellent customer service skills.
  • Communication and Listening: Excellent communication and listening skills.
  • Time Management: Time management skills.
  • Persuading and Influencing: Persuading and influencing skills.
  • Coaching and Development: Coaching and development skills.
  • Performance Management: Performance management skills.
  • Leadership: Leadership skills.
  • Commercial Awareness: Highly commercial.
  • Networking: Able to network effectively.
  • Results-Driven: Results-driven.
  • Microsoft Office Package: Good knowledge of Microsoft Office package.

Benefits

We offer a range of benefits, including free Ray-Ban eyewear, free house brand glasses, discounted eyewear on top, generous holiday allowance, pension package, and very generous monthly bonus and commission structure.

Internal mobility across countries, brands, and departments is also available, along with career progression and development opportunities.

Qualifications include a high school education or equivalent experience, 2+ years of store management experience, and a love for retail and customer service.

Salary: £60,000 - £80,000 per annum, depending on experience.

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