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Retail Operations Manager
2 months ago
We are seeking a highly motivated and experienced Shop Manager to join our team in Sudbury. As a Shop Manager, you will be responsible for managing all aspects of the shop, including sales, customer service, and volunteer management.
Key Responsibilities- Manage sales and revenue growth, meeting targets and increasing sales and profit for the shop
- Recruit, line manage, and support shop volunteers to maximize sales and revenue for participating charities
- Communicate and work effectively with other shop managers to ensure day-to-day operations are met
- Manage stock levels, replenishing accordingly and liaising with Regional Manager to request top-ups of stock
- Set up and manage the EPOS system, training volunteers accordingly
- Responsible for cash handling, reconciling EPOS and all banking procedures
- Identify volunteer recruitment needs, action recruitment campaigns in discussion with Regional Manager
- Support the marketing team with activities to raise the profile of the shop and organization in the local community
- Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
- Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes
- Experience across customer-facing environments
- Experience of working under own initiative within an established commercial framework
- Organisational skills
- Time management skills
- Able to demonstrate an understanding of the retail sector, ideally within a charity context
- Can lead a team of people with passion and enthusiasm, offering support to the team as needed
- Commercial awareness and ability to make decisions to drive revenue
- Ability to communicate with a variety of people at different levels
- Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
Apply now to take the first step in this exciting opportunity.
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