Retail Store Manager

4 weeks ago

Sudbury, Suffolk, United Kingdom Talent Finder Full time
Job Title: Shop Manager

We are seeking a highly motivated and experienced Shop Manager to join our team in Sudbury. As a Shop Manager, you will be responsible for managing all aspects of the shop, including sales, customer service, and volunteer management.

Key Responsibilities:
  • Manage sales targets and increase sales and profit for the shop
  • Recruit, line manage, and support shop volunteers to maximise sales and revenue for participating charities
  • Communicate and work effectively with other shop managers to ensure day-to-day operations are met
  • Manage stock levels, replenish accordingly, and liaise with Regional Manager to request top-ups of stock
  • Set up the EPOS system and train volunteers accordingly
  • Responsible for cash handling, reconciling EPOS, and all banking procedures
  • Identify volunteer recruitment needs, action recruitment campaigns in discussion with Regional Manager
  • Support the marketing team with activities to raise the profile of the shop and organisation in the local community
  • Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
  • Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes
Requirements:
  • Experience across customer-facing environments
  • Experience of working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm offering support to the team as needed
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
  • Responds with agility to changing consumer and partner needs to maximise all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission, and values

We are looking for a highly motivated and experienced individual who can lead our team and drive sales and revenue for participating charities. If you have a passion for retail and customer service, and are looking for a challenging and rewarding role, we would love to hear from you.

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