Resident Experience Manager

1 week ago


Fair Oak, Hampshire, United Kingdom The Cinnamon Care Collection Full time

Main Responsibilities:

  • Co-ordinate the resident assessment process with the Deputy Manager, ensuring involvement of the resident in identifying needs and preferences, and integration of all information into the care plan.
  • Ensure that all relevant information in respect of each resident is written and communicated as appropriate to achieve delivery of a person-centred approach.
  • Work closely with the team to ensure the appropriate levels of care are in place always.
  • Deliver and manage the medication administration processes, ensuring robust auditing procedures including those surrounding pharmacy processes, and identify any training needs.

Essential Qualifications:

  1. NVQ 3 essential, NVQ 4 in Care and Registered Managers Award or QCF Level 4 Diploma in Management (Desirable but not essential)
  2. Two years' experience in long-term care or similar industry
  3. Experience of planning, implementing, evaluating and clearly documenting care delivery
  4. Experience of working with older people

Salary and Benefits: £15.92 per hour plus company benefits. We offer a competitive salary, along with a range of benefits, including opportunities for professional development and career progression.



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