Customer Service Ambassador
4 weeks ago
About the Role
We are seeking a skilled and passionate Customer Service Associate to join our team at N Family Club. As the face of our business, you will be responsible for delivering exceptional customer experiences, building strong relationships, and driving sales and growth.
Key Responsibilities
- Develop and maintain strong relationships with our customers, responding to their needs and concerns in a timely and professional manner.
- Manage pipelines of new customers, processing enquiries and converting them into N Family Club members.
- Provide clear and concise information about our nurseries, educational program, and policies, as well as responding to customer queries and resolving issues.
- Compose friendly and articulate emails to customers, responding in a timely manner and maintaining a high level of customer satisfaction.
About You
We are looking for a highly personable, articulate, and passionate individual with a love for customer service. You should have a good degree or 4 years relevant work experience, a target-driven attitude, and the ability to work at speed. You must be confident on the phone and in email communications, highly familiar with Gmail, and a hard worker and problem solver.
What We Offer
N Family Club offers a fantastic work environment that encourages creativity, growth, and autonomy. Our benefits include a salary of £28-29k + performance-related bonus, up to 32 days holiday a year, personal development fund of £100 per year, and enhanced maternity, paternity, adoption, and shared parental leave pay.
Grow with Us
We offer a range of opportunities for professional development, including funding and paid time off for specialisms, coaching, and mentoring through our N Academy. You will also have access to childcare discounts, emergency childcare, and a round the world trip and additional holiday for 5 years service.
Join Our Team
If you are passionate about delivering exceptional customer experiences and growing with a fast-paced and innovative company, we would love to hear from you. Apply now and take the first step towards a rewarding career with N Family Club.
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