Senior Coffee Shop Operations Manager

5 days ago


Coventry, Coventry, United Kingdom Costa Limited Full time

As a Senior Coffee Shop Operations Manager with Costa Limited, you will play a key role in driving the success of our stores in the Coventry and Solihull areas. We are seeking an experienced leader who can foster a strong customer service culture, manage sales and profit growth, and develop high-performing teams.

We offer a competitive salary package including access to the Coca-Cola share scheme, 50% discount on food and drinks in Costa-owned stores, and a smart pension with matched contributions. Our quarterly and annual incentive schemes also provide opportunities for significant earnings, up to £11,500 per year (store dependent).

To succeed in this role, you will need to be a strong leader with experience managing and developing successful teams. You should be a forward-thinker with a keen eye on the bigger picture and a passion for creating exceptional customer experiences. If you are an ambitious individual who thrives under pressure and is dedicated to maintaining high standards, we would like to hear from you.

About Costa Limited

We are a global coffee brand with bold plans and a commitment to diversity, equity, and inclusion. At Costa, we pride ourselves on crafting memorable moments for our customers and empowering our people to achieve their best. As a member of our team, you will have the opportunity to shape the future of our culture and values.

Your Key Responsibilities

  • Drive customer satisfaction and loyalty by meeting customer needs and fostering a strong customer service culture
  • Create an exceptional store environment that attracts and retains customers
  • Take ownership of sales, profit, and team management, recognizing and rewarding top performers
  • Develop and train your team to become the best they can be

What We Offer

  • Competitive salary: Estimated £60,000 - £80,000 per annum
  • Access to the Coca-Cola share scheme
  • 50% discount on food and drinks in Costa-owned stores
  • Smart pension with matched contributions
  • Quarterly and annual incentive schemes
  • Ongoing training and development opportunities


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