Client Success Strategist

3 weeks ago

Cleckheaton, United Kingdom Howarths Full time

**Job Description**

We are Howarths, an award-winning 2nd generation family run business with a strong track record of year-on-year growth, profitability and development. We place significant value on our core principles of graft, together, heart and grit, which we apply in all our dealings with clients.

The role of Head of Client Success forms a key part of our Senior Leadership Team (SLT) and plays a critical role in shaping the future of our client relationships and business growth strategy. The ideal candidate will focus on ensuring we deliver an exceptional client experience, maximising retention, and driving revenue growth through upselling, cross-selling as well as taking the lead on converting new business opportunities that come into the business through client referrals.

We are looking for a skilled professional with a proven track record in a senior client success, account management, or a similar role within B2B, ideally professional services. You will possess strong leadership skills with experience managing and developing small teams, a deep understanding of client needs and how to align services to meet them, strategic thinking ability to develop and execute strategies that align with company goals for growth and retention, exceptional communication and interpersonal skills for building trust and rapport with clients, a results-driven approach with a focus on increasing revenue through upselling and cross-selling, and embody our values of graft, together, heart, and grit.

**Key Responsibilities:**

  • Lead, mentor and grow a high performing client success team aligned with our values.
  • As part of the SLT, contribute to the overall strategic objectives for the business, providing insights and data on client behaviour, retention, and growth opportunities.
  • Collaborate with the board of directors to set and achieve key performance indicators (KPIs) related to client success, retention and revenue growth.
  • Take the lead on converting inbound leads and referrals, winning new clients and generating additional revenue.
  • Oversee the efficient and effective onboarding of new clients, ensuring a positive first impression.
  • Develop and implement strategies to retain clients for the long term, ensuring consistent renewal of annual contracts.
  • Identify opportunities to increase the value of existing client contracts by upselling / cross-selling additional services that meet their needs.
  • Work collaboratively with the Head of Marketing and wider team to design packages that encourage growth within existing accounts.

**Requirements:**

  • Proven track record in a senior client success, account management, or a similar role within B2B, ideally professional services.
  • Strong leadership skills with experience managing and developing small teams.
  • Deep understanding of client needs and how to align services to meet them.
  • Strategic thinking ability to develop and execute strategies that align with company goals for growth and retention.
  • Exceptional communication and interpersonal skills for building trust and rapport with clients.
  • A results-driven approach with a focus on increasing revenue through upselling and cross-selling.
  • Embodies our values of graft, together, heart, and grit.

**Benefits:**

  • Annual Salary: £55,000.
  • Holidays: 25 days + bank hols (Additional Holidays for length of service).
  • Pension Scheme: Salary sacrifice pension scheme 5% employee and 5% employer contribution.
  • Death in Service: 3x annual salary.

  • Client Success Director

    4 days ago

    Cleckheaton, United Kingdom Howarths Full time

    We are seeking an exceptional Client Success Director to lead our client-facing team. The successful candidate will have a proven track record in senior client success roles, with experience managing and developing high-performing teams.The ideal candidate will possess strong leadership skills, a deep understanding of client needs, and the ability to develop...

  • Head of Client Success

    3 weeks ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success  Annual Salary: £55,000 pa + Benefits  (Mon-Fri 9.00am – 5.00pm) Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team. We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600...

  • Head of Client Success

    4 weeks ago

    Cleckheaton, United Kingdom CV-Library Full time

    Head of Client Success  Annual Salary: £55,000 pa + Benefits  (Mon-Fri 9.00am – 5.00pm) Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team. We are a team of specialist Employment Law, HR and Health and Safety advisors that...

  • Head of Client Success

    6 days ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success  Annual Salary: £55,000 pa + Benefits  (Mon-Fri 9.00am – 5.00pm) Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team. We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600...

  • Head of Client Success

    3 weeks ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success Annual Salary: £55,000 pa + Benefits (Mon-Fri 9.00am – 5.00pm)Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team.We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client...

  • Head of Client Success

    3 weeks ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success Annual Salary: £55,000 pa + Benefits (Mon-Fri 9.00am – 5.00pm)Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team.We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client...

  • Head of Client Success

    2 weeks ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success Annual Salary: £55,000 pa + Benefits(Mon-Fri 9.00am – 5.00pm)Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team.We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client...

  • Head of Client Success

    2 weeks ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success Annual Salary: £55,000 pa + Benefits(Mon-Fri 9.00am – 5.00pm)Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team.We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client...

  • Head of Client Success

    3 days ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success Annual Salary: £55,000 pa + Benefits (Mon-Fri 9.00am – 5.00pm) Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team. We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600...

  • Head of Client Success

    2 weeks ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success Annual Salary: £55,000 pa + Benefits(Mon-Fri 9.00am – 5.00pm)Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team.We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client...

  • Head of Client Success

    2 weeks ago

    Cleckheaton, United Kingdom Howarths Full time

    Head of Client Success Annual Salary: £55,000 pa + Benefits(Mon-Fri 9.00am – 5.00pm)Howarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team.We are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600 client...

  • Head of Client Success

    6 days ago

    Cleckheaton, United Kingdom Equals One Ltd Full time

    Head of Client Success Annual Salary: £55,000 pa + Benefits (Mon-Fri 9.00am 5.00pm) Our client is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Head of Client Success to join the team. They are a team of specialist Employment Law, HR and Health and Safety advisors that work with over 600...

  • Client Success Specialist

    3 weeks ago

    Cleckheaton, United Kingdom Howarths Full time

    Company OverviewThe Howarths business is built on the foundation of providing exceptional service to its clients. As a Client Success specialist, you will play a vital role in maintaining and growing these relationships, ensuring that our clients receive tailored solutions that meet their needs and exceed expectations.We value a good work-life balance and...

  • Client Success Manager

    1 week ago

    Cleckheaton, Kirklees, United Kingdom Equals One Ltd Full time

    About the RoleThis is an exciting opportunity for a dynamic and strategic Head of Client Success to join our ambitious company. We value the benefits of a good work-life balance and promote a positive working environment.As part of our Senior Leadership Team, you will contribute to the overall strategic objectives for the business, providing insights and...

  • Client Success Director

    6 days ago

    Cleckheaton, Kirklees, United Kingdom Howarths Full time

    Job OverviewAt Howarths, we are a team of specialist Employment Law, HR and Health and Safety advisors working with over 600 client companies across England. Our mission is to build long-term partnerships through exceptional service.We value work-life balance and promote a positive working environment. We have also made a commitment to our community by...

  • Client Success Specialist

    2 weeks ago

    Cleckheaton, Kirklees, United Kingdom Howarths Full time

    About the OpportunityWe are looking for a highly motivated and results-driven Client Success Specialist to join our team at Howarths. In this exciting role, you will have the opportunity to make a real impact on our business growth and client satisfaction.ResponsibilitiesThe ideal candidate will possess:A proven track record of achieving retention and...

  • Client Success Manager

    2 weeks ago

    Cleckheaton, Kirklees, United Kingdom Equals One Ltd Full time

    Company OverviewWe are Equals One Ltd, an award-winning family-run business with a strong commitment to values and community. Our dynamic Client Success Team plays a crucial role in driving our growth strategy.

  • Client Success Specialist

    58 minutes ago

    Cleckheaton, Kirklees, United Kingdom Howarths Full time

    About the RoleWe are seeking a highly motivated Client Success Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with key clients, ensuring exceptional client experience, and driving revenue growth through upselling and cross-selling.Job DescriptionDevelop and execute strategies to enhance...

  • Head of Client Success Lead

    1 hour ago

    Cleckheaton, Kirklees, United Kingdom Howarths Full time

    Job DescriptionAn exceptional opportunity for a results-driven Senior Professional has arisen at Howarths, an award-winning family-run business.We are seeking a highly skilled Head of Client Success to join our Senior Leadership Team and drive revenue growth through strategic client partnerships.The successful candidate will possess a proven track record in...

  • Senior Client Success Director

    3 weeks ago

    Cleckheaton, Kirklees, United Kingdom Howarths Full time

    About the RoleHowarths is an award-winning 2nd generation family run business with an exciting opportunity for a dynamic and strategic Senior Client Success Director to join their team.The ideal candidate will focus on ensuring exceptional client experience, maximising retention, and driving revenue growth through upselling, cross-selling, and taking the...