Head of Client Success Lead
20 hours ago
An exceptional opportunity for a results-driven Senior Professional has arisen at Howarths, an award-winning family-run business.
We are seeking a highly skilled Head of Client Success to join our Senior Leadership Team and drive revenue growth through strategic client partnerships.
The successful candidate will possess a proven track record in senior client success, account management, or a similar role within B2B professional services.
You will be responsible for leading, mentoring, and growing a high-performing client success team, aligned with our values of gratitude, teamwork, compassion, and resilience.
The ideal candidate will have a strong leadership presence, excellent communication skills, and the ability to develop and execute strategies that align with company goals for growth and retention.
You will also be responsible for taking the lead on converting inbound leads and referrals, winning new clients, and generating additional revenue through upselling and cross-selling.
This is an exciting opportunity for a motivated individual to join a dynamic team and make a significant impact on our business growth and development.
Key Performance Indicators (KPIs) will include:
- Client retention rate (%)
- Annual revenue growth from existing clients
- Rate of successful client referrals
- Annual revenue growth from new client wins
We offer a competitive annual salary of £55,000 and a range of benefits, including 25 days' holiday, pension scheme, and death in service benefit.
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