Order Fulfillment Associate

6 days ago


Northampton, Northamptonshire, United Kingdom Baxter Full time

About This Role

We are seeking a highly motivated and detail-oriented Customer Service Coordinator to join our team at Baxter. As a key member of our Back Office Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Process patient orders for hospitals within pre-defined timescales
  • Ensure back-order releases are in place within defined timescales in line with Company SLAs
  • Ensure all invoices and additional charges are created and processed within the working month
  • Investigate disputed invoice queries and undertake remedial actions to resolve them
  • Build and maintain strong relationships with internal stakeholders and external suppliers
  • Respond to all queries and requests within the team's shared inbox within a timely manner
  • Investigate and resolve customer orders that have not reached Fulfillment
  • Manage mass customer communications for changes to delivery schedules during bank/public holidays

Requirements

  • GCSE Level Standard Education
  • Self-motivated, always curious, and consistently eager to learn, with a growth mindset
  • Great attention to detail and ability to prioritize
  • Excellent written communication skills
  • Thrives in a dynamic and collaborative environment and becomes comfortable with change and ambiguity

What We Offer

  • Permanent contract
  • Work weekday shift Mondays to Friday 9:00 am - 5:00 pm
  • Competitive salary and benefits package
  • Professional development opportunities
  • High importance placed on work-life balance
  • A workplace environment that is encouraging and diverse

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