Floor Manager

3 weeks ago

London, Greater London, United Kingdom Colbert Team Full time

Colbert Team is seeking a skilled Floor Manager to lead our front-of-house team and deliver exceptional guest experiences.

Key Responsibilities:

  • Lead and inspire the front-of-house team to deliver impeccable service and exceed guest expectations.
  • Monitor and uphold the restaurant's high standards for food presentation, service, and overall guest experience.
  • Train, develop, and supervise team members to ensure a cohesive and efficient team.
  • Build and maintain positive relationships with guests, addressing concerns, and ensuring a welcoming atmosphere.
  • Manage guest complaints, queries, and feedback to ensure a positive outcome.

Requirements:

  • Experience at a supervisory level within a similar hospitality setting.
  • Effective communication with all departments in the spirit of the company values.
  • Cultivate genuine connections with both guests and team members.
  • Lead positively and promote a sense of collaboration and professionalism.
  • Embodies the highest standards of hospitality and service delivery.

Colbert Team offers a range of benefits, including access to training and development opportunities, attractive bonuses, and discounts on gym memberships and retail.

About Colbert Team:

We are a hospitality group with a portfolio of restaurants across London, including The Wolseley, The Delaunay, and Brasserie Zédel. We promote from within and invest in our people, developing them to become the leaders of tomorrow.

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