Automotive Service Operations Manager

3 days ago


Leamington Spa, Warwickshire, United Kingdom Green 4 Motor Company Full time
About the Role
A dynamic and ambitious individual is sought to lead the aftersales team at Green 4 Motor Company. This exciting opportunity will see you maximize departmental performance through labour and parts sales, adhering to manufacturers' policies while developing a seamless customer service experience from drop-off to vehicle handover.

Key Responsibilities
  • Ensure all manufacturers' policies and procedures are followed.
  • Assist with planning, forecasting, and delivering targets through workshop utilization and efficiency growth.
  • Manage and develop the front-of-house service team.
  • Provide a high level of customer satisfaction.
  • Support line managers and engage with other dealership members for a smooth service.


Requirements
  • Previous experience in a Service Department as a Service Advisor, Senior Service Advisor, or Workshop Controller.
  • Ability to work independently or as part of a team.
  • Motor trade experience preferred but not essential, with full training provided.


Benefits
  • 22+ days holiday plus bank holidays.
  • £25k basic with OTE over £38K depending on experience.
  • Pension scheme.
  • Staff discount on car servicing.
  • Long service and loyalty incentives.
  • Staff referral scheme.


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