Leasehold Scheme Coordinator

1 day ago


Altrincham, Trafford, United Kingdom Johnnie Johnson Housing Trust Full time

Job Title: House Manager (Leasehold)

Location: Hale/Altrincham/Timperley

Job Type: Part-time, Fixed-term contract (6 months)

Hours: 30 hours per week

About Johnnie Johnson Housing Trust:

We provide a range of housing options for individuals and families, with a focus on customer service excellence.

Our mission is to deliver outstanding services that meet the needs of our customers, while also promoting social inclusion and community engagement.

About the Role:

The House Manager (Leasehold) will be responsible for the day-to-day management of our leasehold schemes, ensuring that all aspects of the operation are running smoothly.

This includes maintaining high standards of customer service, responding to queries and complaints, and working closely with internal stakeholders to achieve organizational objectives.

Key Responsibilities:

  • Manage the administration of the leasehold scheme, including rent collection, maintenance requests, and property inspections.
  • Provide exceptional customer service, responding to queries and resolving issues promptly.
  • Work closely with colleagues to achieve organizational objectives and promote a culture of customer service excellence.
  • Maintain accurate records and reports, as required.

Requirements:

To be successful in this role, you must have:

  • Excellent administrative skills, including proficiency in Microsoft Office and other software applications.
  • A customer-centric approach, with a focus on delivering outstanding services.
  • Proven ability to work independently, with minimal supervision.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.

We offer a competitive salary package, including an estimated annual salary of £25,000, depending on experience. In addition, we provide access to training and development opportunities, a supportive team environment, and a range of benefits.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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