Account Manager

13 hours ago


Guildford, Surrey, United Kingdom Western Digital Full time

Job Summary

We are seeking a highly skilled Account Manager to join our team at Western Digital. As a key partner to some of the largest and highest growth organizations in the world, we are looking for a professional who can provide exceptional customer service and support.

Key Responsibilities

  • Act as a primary contact between Western Digital and the customer, providing day-to-day direction on overall EMEA business requirements, policies, and processes.
  • Process customer transactions and data in accordance with the customer account manager training, procedure manual, and directives.
  • Provide the customer with data as agreed with the sales manager and team manager.
  • Analyze customer data to assess and recommend close-in business volumes.
  • Commit Western Digital supply based on availability knowledge provided by the master scheduler.
  • Manage customer backlog and RMA/Warranty and returns.
  • Agree logistic requirements with the customer and arrange accordingly with logistics.

Requirements

  • 3-5 years of systems and data entry experience.
  • Experience in Account management, Account Servicing, Corporate Customer Service, Sales Operations, or a similar role.
  • Excellent oral and written skills in English.
  • Adept with working on a daily basis with numerical calculations and reporting.

About Western Digital

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us.


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