Current jobs related to Complaints Management Lead - Swindon, Swindon - Thames Water Utilities Limited

  • Senior Complaints Specialist

    3 weeks ago

    Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About the RoleThis is an exciting opportunity to join our Complaints Team as a Senior Complaints Specialist. As a key member of our team, you will be responsible for supporting the FCA definition of a regulated and reportable complaint by performing the initial triage of regulated complaints after they are raised by the front line Teams.Key...

  • Senior Complaints Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About the RoleThis is an exciting opportunity to join our Complaints Team as a Senior Complaints Specialist. As a key member of our team, you will be responsible for supporting the FCA definition of a regulated and reportable complaint by performing the initial triage of regulated complaints after they are raised by the front line Teams.Key...

  • Senior Complaints Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About the RoleWe are seeking a highly skilled Senior Complaints Specialist to join our team at Arval BNP Paribas Group. As a key member of our Complaints Team, you will play a critical role in supporting the FCA definition of a regulated and reportable complaint.Key ResponsibilitiesTriage and manage regulated complaints to deliver excellent customer...

  • Customer Service and Complaints Manager

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care ManagerWe are seeking a skilled and confident Customer Care Manager to join our team at Bloor Homes - Customer Care. The successful candidate will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.Key Responsibilities:Provide excellent customer service and support to...

  • Customer Service and Complaints Manager

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care ManagerWe are seeking a skilled and confident Customer Care Manager to join our team at Bloor Homes - Customer Care. The successful candidate will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.Key Responsibilities:Provide excellent customer service and support to...

  • Senior Complaints Resolution Specialist

    1 week ago

    Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About the RoleThis is a new and exciting position within our Complaints Team at Arval BNP Paribas Group. As a Senior Complaints Resolution Specialist, you will play a key role in supporting the FCA definition of a regulated and reportable complaint. Your primary responsibility will be to perform the initial triage of regulated complaints, ensuring they are...

  • Senior Complaints Resolution Specialist

    4 days ago

    Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About this roleWe are seeking a skilled Complaints Resolution Specialist to join our team at Arval BNP Paribas Group. As a member of our Complaints Team, you will play a critical role in supporting the FCA definition of a regulated and reportable complaint.Key responsibilitiesTriage and manage regulated complaints to deliver good customer outcomes.Work in...

  • Senior Complaints Resolution Specialist

    2 weeks ago

    Swindon, Swindon, United Kingdom Arval BNP Paribas Group Full time

    About the RoleThis is a new and exciting position within our Complaints Team. As a Senior Complaints Resolution Specialist, you will play a key role in supporting the FCA definition of a regulated and reportable complaint. Your primary responsibility will be to perform the initial triage of regulated complaints, ensuring they are genuine expressions of...

  • Adults Team Lead

    3 weeks ago

    Swindon, Swindon, United Kingdom Sanctuary Personnel Ltd Full time

    Team Manager OpportunitySanctuary Personnel Ltd, a leading recruitment agency, is seeking a highly skilled Team Manager to join our Adult Mental Capacity Act/Deprivation of Liberty Team in Swindon.Key Responsibilities:Conduct Quality Assurance audits to ensure best practice and report on quality measures.Provide analysis and mitigation actions for risks and...

  • Adults Team Lead

    3 weeks ago

    Swindon, Swindon, United Kingdom Sanctuary Personnel Ltd Full time

    Team Manager OpportunitySanctuary Personnel Ltd, a leading recruitment agency, is seeking a highly skilled Team Manager to join our Adult Mental Capacity Act/Deprivation of Liberty Team in Swindon.Key Responsibilities:Conduct Quality Assurance audits to ensure best practice and report on quality measures.Provide analysis and mitigation actions for risks and...

  • Adults Team Lead

    2 weeks ago

    Swindon, Swindon, United Kingdom Sanctuary Personnel Ltd Full time

    Sanctuary Personnel Ltd, a pioneering recruitment agency, is seeking a dedicated Team Manager to join their Adult Mental Capacity Act/Deprivation of Liberty Team in Swindon. The successful candidate will be responsible for leading a team of professionals in delivering high-quality services to adults with mental capacity issues. Key responsibilities...

  • Adults Team Lead

    2 weeks ago

    Swindon, Swindon, United Kingdom Sanctuary Personnel Ltd Full time

    Team Manager OpportunitySanctuary Personnel Ltd, a leading recruitment agency, is seeking a highly skilled Team Manager to join their Adult Mental Capacity Act/Deprivation of Liberty Team in Swindon. This permanent position offers a competitive salary of up to £58,095 per annum.Key Responsibilities:Conduct Quality Assurance audits to ensure high-quality...

  • Adults Team Lead

    2 weeks ago

    Swindon, Swindon, United Kingdom Sanctuary Personnel Ltd Full time

    Team Manager OpportunitySanctuary Personnel Ltd, a leading recruitment agency, is seeking a highly skilled Team Manager to join their Adult Mental Capacity Act/Deprivation of Liberty Team in Swindon. This permanent position offers a competitive salary of up to £58,095 per annum.Key Responsibilities:Conduct Quality Assurance audits to ensure high-quality...

  • Adults Team Lead

    2 weeks ago

    Swindon, Swindon, United Kingdom Sanctuary Personnel Ltd Full time

    Sanctuary Personnel Ltd, a leading recruitment agency, is seeking a Team Manager to join their Adult Mental Capacity Act/Deprivation of Liberty Team in Swindon. The successful candidate will work full-time and be responsible for ensuring the team's quality and performance meet the required standards.The salary for this permanent position is up to £58,095...

  • Quality Management System Lead

    2 months ago

    Swindon, Swindon, United Kingdom TE Connectivity Full time

    About the Role:The Quality Management System Lead will be responsible for overseeing all aspects of the AD&M quality system, ensuring regulatory compliance is met. This includes working with critical processes and functions within the AD&M sites, focusing on continuous improvement initiatives to drive business excellence and a zero-defect culture.Key...

  • Quality Management System Lead

    2 months ago

    Swindon, Swindon, United Kingdom TE Connectivity Full time

    About the Role:The Quality Management System Lead will be responsible for overseeing all aspects of the AD&M quality system, ensuring regulatory compliance is met. This includes working with critical processes and functions within the AD&M sites, focusing on continuous improvement initiatives to drive business excellence and a zero-defect culture.Key...

  • Commercial Insurance Team Lead

    2 weeks ago

    Swindon, Swindon, United Kingdom Stride Resource Management Ltd Full time

    Commercial Insurance Team LeaderStride Resource Management Ltd is seeking an experienced Commercial Insurance Team Leader to join their team. As a key member of the team, you will be responsible for managing existing accounts and nurturing new accounts with a range of clients.Key Responsibilities:Lead a team of Account Handlers to achieve business...

  • Commercial Insurance Team Lead

    1 month ago

    Swindon, Swindon, United Kingdom Stride Resource Management Ltd Full time

    Commercial Insurance Team LeaderStride Resource Management Ltd is seeking an experienced Commercial Insurance Team Leader to join our team. As a key member of our commercial insurance team, you will be responsible for managing existing accounts and nurturing new accounts with a range of clients.Key Responsibilities:Lead a team of Account Handlers to deliver...

  • Commercial Insurance Team Lead

    1 month ago

    Swindon, Swindon, United Kingdom Stride Resource Management Ltd Full time

    Commercial Insurance Team LeaderStride Resource Management Ltd is seeking an experienced Commercial Insurance Team Leader to join our team. As a key member of our commercial insurance team, you will be responsible for managing existing accounts and nurturing new accounts with a range of clients.Key Responsibilities:Lead a team of Account Handlers to deliver...

  • Commercial Insurance Team Lead

    4 weeks ago

    Swindon, Swindon, United Kingdom Stride Resource Management Ltd Full time

    Commercial Insurance Team LeaderStride Resource Management Ltd is seeking an experienced Commercial Insurance Team Leader to join our team. As a key member of our commercial insurance team, you will be responsible for managing existing accounts and nurturing new accounts with a range of clients.Key Responsibilities:Lead a team of Account Handlers to deliver...

Complaints Management Lead

2 months ago

Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time
Job Description

Job Title: Complaints Management Lead

Company: Thames Water Utilities Limited

Job Type: Full-time

Location: Hybrid

Job Description:

Job Summary:

We are seeking an experienced Complaints Management Lead to join our team at Thames Water Utilities Limited. As a Complaints Management Lead, you will be responsible for leading a team of Complaints Advisors and driving a high-performing culture focused on delivering quality customer experiences.

Key Responsibilities:

  • Lead a strong Operational Complaints team to drive the successful reduction of complaints and repeat complaints.
  • Direct line management of between 4 and 6 Team Managers.
  • Take accountability for the overall performance of the Waste complaints teams and sustainable operational performance.
  • Assist senior management in creating detailed plans to deliver a successful end-to-end customer contact journey.
  • Prepare and present regular performance reports tailored for delivery at various levels.
  • Coach and mentor teams to improve services and outputs.

Requirements:

  • Excellent coaching knowledge and experience in managing a customer service team.
  • Demonstrates emotional intelligence to help people think differently in their approach.
  • Strong leadership and management skills.
  • Ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A starting salary of £41,440 and up to £50,000 per annum depending on skills and experience.
  • Annual Leave – 26 days holiday per year increasing to 30 with the length of service.
  • Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.