Operations Manager

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Full time
Role Overview

We are seeking an experienced Service Delivery Director to lead our Service and Maintenance division in Newcastle. As a key member of the team, you will be responsible for ensuring clients receive exceptional service, providing quotes, and managing teams of engineers. Your role will involve working closely with the Helpdesk and Business Support teams to achieve outstanding results.

Main Responsibilities:
  • Manage all financial budgets, P&L, and technical issues.
  • Manage agreed KPIs and SLAs.
  • Lead the delivery of HVAC projects.
  • Drive sales and delivery of works.
  • Recruit new staff as needed.
  • Develop technical skills of all staff through annual appraisals.
  • Build and maintain client relationships daily.

About You:
The ideal candidate will have a proven track record in the commercial building services industry, with experience in managing teams and delivering high-quality service. You should have excellent communication and leadership skills, with the ability to work under pressure and manage multiple priorities.

What We Offer:
A competitive salary of £75,000 + car allowance, making this a highly attractive opportunity for experienced professionals looking to take their career to the next level.
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