Healthcare Advisors

3 days ago


ThornabyonTees, Stockton-on-Tees, United Kingdom Totally Full time

**Job Summary:**

We are seeking skilled and compassionate individuals to join our NHS 111 team in Teeside as Healthcare Advisors. As a valued member of our team, you will play a crucial role in providing dedicated health advice and support to patients in need.

The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a genuine passion for delivering exceptional patient care. If you are motivated by the prospect of working in a fast-paced environment and making a meaningful difference in people's lives, we encourage you to apply for this rewarding opportunity.

Key Responsibilities:

  • Assess patients' needs and provide guidance on appropriate services, including emergency departments, urgent treatment centers, and GP appointments.
  • Manage calls from patients with mental health concerns and offer tailored support.
  • Refer patients to pharmacies, local services, and self-care initiatives when necessary.
  • Maintain accurate records and ensure compliance with organizational standards.

Requirements:

  • GCSE grade C or above (including English) or equivalent relevant work-based experience.
  • Fluent spoken English language.
  • Experience with IT software and packages.
  • Calm under pressure and able to manage challenging situations sensitively.

Benefits:

  • Competitive salary: £25,000 - £32,000 per annum (dependent on experience).
  • 33 days annual leave inclusive of bank holidays (pro rata).
  • Share Save scheme.
  • Continuous career development opportunities.


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