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Application Support Engineer

2 months ago

Cambridge, Cambridgeshire, United Kingdom Vix Technology Full time
About Vix Technology

Vix Technology is a global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities worldwide, we strive to create best-in-class solutions for transit agencies and operators. Our mission is to connect people and communities by combining cutting-edge technology with an open, collaborative mindset.

Job Summary

We are seeking a proactive and dedicated Application Support Engineer to join our innovative team supporting the Central Booking Engine (CBE). As an Application Support Engineer at Vix, you will play a vital role in supporting and developing applications that shape the future of our industry.

Key Responsibilities
  • Investigate, own, and resolve incidents in accordance with ITIL processes
  • Assist the Team Leader with internal/external communications on incident progress, with clear understanding of risk and impact to customer and other stakeholders
  • Build and maintain internal knowledge base to facilitate knowledge transfer across support department
  • Collaborate in the development, maintenance, and support of cutting-edge applications
  • Provide technical expertise to troubleshoot and resolve issues
  • Implement and optimize applications for high performance
  • Work closely with cross-functional teams to ensure seamless deployment of solutions
  • Actively participate in the innovation and improvement of our applications
  • Stay up-to-date with the latest technology trends and share knowledge within the team
Requirements
  • A strong foundation in application support with experience in a similar environment
  • Experience of working within an ITIL framework to investigate and resolve incidents
  • Build and maintain internal knowledge base to facilitate knowledge transfer across the support department
  • Foster a culture of delivering high levels of customer satisfaction
  • Potential to attend customer review meetings as required
  • Experience with Splunk / Kibana or similar application monitoring tools
  • Experience using SOAP UI
  • Knowledge of SQL and experience in database management
  • Strong problem-solving skills with the ability to work in a collaborative environment
  • A proactive approach to identifying and resolving technical challenges
  • Effective time management skills for efficient prioritization
  • Strong communication skills to convey technical concepts to both technical and non-technical stakeholders
Desirable
  • Bachelor's degree in Computer Science, Software Engineering, or a related field
  • ITIL Foundation or interest in obtaining an ITIL Foundation qualification
  • Knowledge of cloud platforms like AWS
  • Knowledge of working with a variety of operating systems, including Windows, Linux, and Unix
  • Familiarity with a development language such as C# or Python
Personal Attributes
  • Passion for innovation: an enthusiastic and forward-thinking attitude toward application support and continuous improvement
  • Adaptability: willingness to work across different technology and changing client requirements
  • Results-oriented: a drive to meet and exceed goals and consistently seek improvement
  • Team player: strong teamwork and collaboration skills to work effectively with colleagues and clients across multiple teams
  • Dedication: a commitment to going the extra mile when necessary, including working beyond standard business hours to meet contractual requirements or project deadlines
  • Effective communication: ability to communicate clearly and effectively to ensure information is conveyed comprehensively
  • Problem-solving mindset: the capability to identify when to work independently and when to escalate issues with a proactive approach to overcoming technical challenges
What We Offer
  • A truly flexible working environment
  • A focus on learning and development
  • A great team of like-minded professionals
  • Private healthcare
  • Income protection scheme
  • Pension
  • Group life assurance
  • Cycle to work scheme
  • Electric car benefit scheme
  • Employee assistance programme
  • Eyecare and spectacle vouchers