Application Support Engineer

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Vix Technology Full time

About the Role

Vix Technology is seeking a skilled Application Support Engineer to join our innovative team. As an Application Support Engineer, you will play a vital role in supporting and developing applications that shape the future of our industry.

This is a hybrid position with a component of regular attendance on-site at our Cambridge offices. Additionally, you will need to be available for an on-call roster as part of the team.

Key Responsibilities:

  • Investigation, ownership and resolution of incidents in accordance with ITIL processes
  • To assist the Team Leader with internal/external communications on incident progress, with clear understanding of risk and impact to customer and other stakeholders
  • Build and maintain internal knowledge base to facilitate knowledge transfer across support department
  • Collaborate in the development, maintenance, and support of cutting-edge applications
  • Provide technical expertise to troubleshoot and resolve issues
  • Implement and optimise applications for high performance
  • Work closely with cross-functional teams to ensure the seamless deployment of solutions
  • Actively participate in the innovation and improvement of our applications
  • Stay up-to-date with the latest technology trends and share knowledge within the team

Requirements:

  • A strong foundation in application support with experience in a similar environment
  • Experience of working within an ITIL framework to investigate and resolve incidents
  • Build and maintain internal knowledge base to facilitate knowledge transfer across the support department
  • Foster a culture of delivering high levels of customer satisfaction
  • Potential to attend customer review meetings as required
  • Experience with Splunk / Kibana or similar application monitoring tools
  • Experience using SOAP UI
  • Knowledge of SQL and experience in database management
  • Strong problem-solving skills with the ability to work in a collaborative environment
  • A proactive approach to identifying and resolving technical challenges
  • Effective time management skills for efficient prioritisation
  • Strong communication skills to convey technical concepts to both technical and non-technical stakeholders

About Vix Technology

Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all.

We are a global organisation at Vix - embracing the strength that individual diversity brings to the collective. Bring your individual orientation, cultural heritage and distinctive thinking and experience – we want to hear from you

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