Club Experience Coordinator
3 weeks ago
We are seeking a highly skilled Membership Experience Manager to join our team at Bannatyne. As the first point of contact for existing and potential members, you will be responsible for delivering exceptional customer service and driving net member movement. In this role, you will work closely with colleagues to manage the centrally based marketing plan, convert leads into new members, and build relationships with members and guests. You will also gain a strong knowledge of the club departments and their services to maximize the customer experience.
Some key responsibilities include handling queries and calls from members, managing membership databases, organizing member events, and supporting new members with their 'Start Smart' journey. If you have a passion for delivering exceptional service and are looking for a rewarding career in well-being, we want to hear from you
What We Offer:
- FREE membership to our premium Health Clubs
- 50% discount in our cafe bar (including on-site Starbucks products)
- 30% discount on Grenade products purchased in our cafe bar
- 30% discount on spa treatments and 20% discount on products
- Up to 50% discounted overnight stays at any of the Bannatyne Hotels
- Access to our benefits hub including high street and entertainment saving vouchers
- Refer a friend incentive scheme
- Employee Assistance Programme (Free 24hr personal support service)
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