Restaurant Shift Manager

4 weeks ago


WestonsuperMare, North Somerset, United Kingdom Tim Hortons Full time
Job Description

At Tim Hortons, we're seeking a highly skilled Restaurant Shift/Floor Manager to join our team. As a key member of our management team, you will be responsible for leading by example and treating customers as top priority.

Key Responsibilities:

  • Customer Service: Lead by example, treating customers as top priority, and be customer-focused in all areas of restaurant operations.
  • People: Encourage staff to share suggestions and concerns, provide feedback, set goals, and objectives, and create a positive team environment.
  • Driving Sales: Understand sales, popular products, peak trade times, and adjust accordingly, coach employees to up-sell and suggest sell to customers, and evaluate areas for improvement.
  • Operations: Set key performance indicators, maintain operational standards, cleanliness, and health and safety protocols, and be available to work a variety of shifts.

Requirements:

  • Previous experience in running restaurants, a flexible and disciplined approach to work, and experience in a food environment.
  • Able to work as part of a team and on their own, have a reasonable standard of numeracy and literacy, and maintain a high level of food hygiene and food safety.

About Tim Hortons:

We're a global quick-service restaurant chain with over 5,000 locations worldwide, serving over 2 billion cups of freshly brewed coffee every year. We're committed to providing exceptional customer service and creating a positive work environment for our employees.


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