Senior Entertainment Operations Manager

4 days ago


Peterborough, Peterborough, United Kingdom Hollywood Bowl Full time
About the Role

We are seeking an exceptional Senior Entertainment Operations Manager to lead one of our thriving mini golf centres. As a key member of our team, you will be responsible for creating a safe, fun, and vibrant environment for our customers and staff.

This is a highly autonomous role that offers the opportunity to make a real impact on the financial and commercial performance of your business. You will have the freedom to drive growth and success, with real opportunities to share in the rewards.

As a leader, you will be accountable for:

  • Delivering all areas of your budget and KPIs, driving profit performance, and impacting the local market
  • Managing centre standards, service, and performance
  • Developing and empowering your team to deliver outstanding customer service
  • Collaborating with our People team to build strong management succession plans and talent map future stars

To succeed in this challenging yet rewarding role, you should have:

  • Proven experience as a hands-on General Manager in the leisure or hospitality industry
  • Experience managing budgets of at least £1m
  • A relentless approach to delivering top-notch operational standards
  • Evidence of optimising sales and performance
  • Evidence of managing multiple revenue streams
  • A passion for people, with experience coaching, developing, and progressing your team
  • Empathy and compassion
  • Resilience, flexibility, and adaptability
  • Willingsness to work nights and weekends

With a competitive salary of around £55,000 - £65,000 per annum, plus performance bonuses, benefits, and opportunities for career development, we offer an attractive package for the right candidate.

Our Offer

We provide a range of benefits, including:

  • Performance bonus: 15% of annual base pay, paid quarterly
  • Outperformance bonus: Up to 15% of your centre's outperformance, paid annually (Average bonus FY23 was £40,000)
  • Access to our Electric Vehicle scheme
  • 50% off food when working
  • Optional pension plan
  • Additional days holiday with length of service
  • Ongoing training and development
  • Free games vouchers every month
  • 30% discount off food and drink for you and up to five friends
  • Access to our Employee Assistance Programme (EAP) for you and your family, plus access to dedicated Mental Health First Aiders
  • Opportunity to join our healthcare cash plan
  • Financial long service awards
  • A £15 donation to our charity partner when completing your induction
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits

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