Franchise Business Development Manager

3 days ago

Birmingham, Birmingham, United Kingdom Walker & Sloan Ltd | Certified B Corp Full time

We're on the lookout for a dynamic and energetic Franchise Business Manager to join our team at Walker & Sloan Ltd | Certified B Corp.

As a key member of our team, you will play a crucial role in driving business growth, ensuring operational excellence, and enhancing customer experience.

Key responsibilities will include:

  • Frontline Support: Provide support to our operations, ensuring smooth running of stock, financial admin, and roles of our telesales, pickers, and drivers.
  • Onboarding & Training: Welcome new site owners with thorough training and continuous onsite support.
  • Performance Analysis: Analyze data to track and enhance site performance, pinpointing key areas for improvement.
  • Coaching & Mentorship: Use insights to guide sites through performance monitoring and improvement plans.
  • Goal Setting: Help sites achieve greatness by breaking down big goals into manageable steps and tracking progress.
  • Local Business Planning: Assist franchise partners with their business plans and local marketing efforts.
  • Incident Management: Resolve network incidents swiftly and efficiently.
  • Compliance & Standards: Work with Health & Safety and Food Safety teams to ensure compliance with legal standards and brand guidelines.
  • Operational Excellence: Identify and resolve issues to maintain top-notch network operations.
  • Innovative Initiatives: Lead the roll-out of new programs through virtual training, classroom sessions, and onsite coaching.
  • Continuous Improvement: Feed insights back into the business and work on initiatives to enhance customer experience.
  • Performance Management: Address non-conformance and underperformance to maintain high standards.

What you'll need:

  • Empathy & Listening: Understand and respond to the unique needs of each site.
  • Organization & Time Management: Juggle multiple priorities and manage your time effectively.
  • Analytical Skills: Turn data into meaningful insights and actionable plans.
  • Inspiration & Support: Motivate site owners to overcome challenges and stay committed.
  • Reporting Skills: Create clear, well-structured reports that provide valuable insights.
  • Passion for People: Show genuine care for individuals and their success.
  • Franchise Experience: Understand the importance of brand consistency.
  • Full UK Driving Licence: Ready to support our sites on the road.

We offer:

  • Innovative Environment: Be part of a company that values creativity and fresh ideas.
  • Professional Growth: Opportunities for continuous learning and career development.
  • Collaborative Team: Work with a supportive, talented team dedicated to excellence.
  • Impactful Work: Play a crucial role in boosting our e-commerce revenue and enhancing customer experience.
  • Competitive Salary: Enjoy a salary that reflects your skills and experience.

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