Insurance QA Team Leader

4 days ago


Leicester, Leicester, United Kingdom pib Group Full time

Job Overview

The Specialty Division is seeking an experienced Quality Assurance (QA) specialist to lead the QA team in driving improvements across the division. As a QA Team Leader, you will oversee the quality assurance process, ensuring it is effective, consistent, and compliant with regulatory requirements.

Key Responsibilities

  • Develop and maintain stakeholder relationships across the business, including the wider operations team and compliance department
  • Lead the QA team to deliver an efficient review process and provide effective training to drive improvements in customer outcomes
  • Manage a divisional team to oversee, coordinate, monitor, and provide MI on line 1 quality assurance monitoring reviews across Specialty Division and Specialty Claims
  • Take ownership of any QA actions resulting from post-acquisition reviews and ensure that any compliance audit findings are implemented by business areas

Requirements

  • Minimum 2 years' experience in a comparable team-leading role in a regulated environment
  • Able to interpret management information (MI) and make recommendations
  • Demonstrate ability to motivate and communicate with others at all levels
  • Influential relationship skills at all levels and able to use these relationships to deliver service improvements
  • Excellent communication and negotiation skills

Benefits

  • Competitive salary range: £60,000 - £80,000 per annum
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Generous maternity and paternity leave packages
  • Flexible benefits package allowing employees to add additional benefits to their overall package

Why PIB Group?

PIB Group is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms and offer a collaborative working environment where employees can thrive.



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