Insurance QA Team Leader
4 days ago
Job Overview
The Specialty Division is seeking an experienced Quality Assurance (QA) specialist to lead the QA team in driving improvements across the division. As a QA Team Leader, you will oversee the quality assurance process, ensuring it is effective, consistent, and compliant with regulatory requirements.
Key Responsibilities
- Develop and maintain stakeholder relationships across the business, including the wider operations team and compliance department
- Lead the QA team to deliver an efficient review process and provide effective training to drive improvements in customer outcomes
- Manage a divisional team to oversee, coordinate, monitor, and provide MI on line 1 quality assurance monitoring reviews across Specialty Division and Specialty Claims
- Take ownership of any QA actions resulting from post-acquisition reviews and ensure that any compliance audit findings are implemented by business areas
Requirements
- Minimum 2 years' experience in a comparable team-leading role in a regulated environment
- Able to interpret management information (MI) and make recommendations
- Demonstrate ability to motivate and communicate with others at all levels
- Influential relationship skills at all levels and able to use these relationships to deliver service improvements
- Excellent communication and negotiation skills
Benefits
- Competitive salary range: £60,000 - £80,000 per annum
- Death in Service benefit of x4 salary
- Company pension scheme
- Generous maternity and paternity leave packages
- Flexible benefits package allowing employees to add additional benefits to their overall package
Why PIB Group?
PIB Group is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms and offer a collaborative working environment where employees can thrive.
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