Cybersecurity Network Engineer

4 weeks ago

City of London, United Kingdom Hamilton Barnes 🌳 Full time
Job Title: Network Systems Administrator

We are seeking an experienced Network Systems Administrator to join our team at HAMILTON BARNES. As a key member of our network engineering team, you will be responsible for the design, implementation, and maintenance of our clients' enterprise networks.

The successful candidate will have excellent customer service skills, a strong background in corporate 3rd line networking support, and experience with network management and monitoring tools. Knowledge of enterprise firewall and WAN technologies is also essential. A competitive salary of £55,000-£65,000 per annum reflects the company's commitment to attracting top talent in the field.

About Us

HAMILTON BARNES is an award-winning, fast-growing IT MSP and consultancy located in the heart of London. We work closely with SMEs across financial services, utilities, and real estate who rely on our expert advice, dependable systems, and outstanding support that goes beyond typical IT services.

The Role

This is an excellent opportunity for a Network Systems Administrator looking to combine technical expertise with a commitment to customer service and continuous learning. The successful candidate will have the chance to work with diverse technologies and progress into consultancy.

Key Responsibilities
  • Systems Management (40%)
    • Identify improvements in networking systems and infrastructure
    • Monitor production networks and infrastructure comprehensively
    • Perform hardware and firmware upgrades for networking infrastructure
    • Write and implement Requests for Change (RFCs)
    • Support and train team members
    • Create and maintain detailed documentation
  • 3rd Line Support (40%)
    • Troubleshoot and resolve complex network incidents and escalations
    • Address and resolve networking alerts
    • Conduct root cause analysis and report network trends
    • Resolve major incidents
    • Configure BAU firewall, network switches, and manage service requests
    • Participate in on-call support as part of a rota for escalations
  • Project Work (20%)
    • Deliver small-scale projects
    • Conduct deployments at datacenters and client sites
    • Submit and execute detailed change requests
Requirements
  • Technical Experience
    • Proven experience in corporate 3rd line networking support
    • Excellent customer service, including stakeholder interactions
    • Experience in creating quality support documentation
    • Knowledge of support best practices and procedures
    • MSP experience is highly desirable
  • Certifications and Skills
    • CCNP, FortiGate NSE4+
    • Skills in Networking (IPv4, DHCP, DNS, Switches)
    • Knowledge of enterprise firewall and WAN technologies
    • Experience in network management and monitoring
    • Familiarity with packet capture tools and technologies
Benefits
  • Annual bonus
  • Pension scheme with up to 4% employer match
  • Extra day off on your birthday
  • Ongoing training and certification support
  • AXA Private Health Insurance, including dental, optical, and mental health coverage
  • Discount program via Perkbox
  • Enhanced sick pay
  • Employee Assistance Program with Health Assured
  • Season Ticket Loan and Cycle to Work Scheme
  • Regular team events and office refreshments
Salary

£55,000-£65,000 per annum

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