FTTH Broadband Installation Specialist
4 weeks ago
Job Overview
The FTTH Engineer is a customer-facing field-based role responsible for the installation of Fibre to the Home broadband services to residential customers. High levels of customer service and producing a quality service are paramount.
Key Responsibilities
- Installation of FTTH broadband services to residential premises, including external and internal cabling work.
- Working at heights up to 15 metres, including working on Telegraph poles and ladders.
- Delivering professional and quality customer service.
- Self-auditing work to ensure it meets all company and client standards.
- Maintenance of a clean and tidy environment at all times.
- Prepared to work in all weather conditions.
Requirements
- A Full UK Driving License is essential due to the field-based nature of the role. Candidates must have held this license for 1 year and have a maximum of 6 points.
- Full training will be provided to the right candidate. However, candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
- Ability to communicate effectively and professionally with customers and clients.
- Proactive in the resolution of engineering obstacles with liaison with Team Managers.
- Ability to take direction from management and carry out work in an efficient and timely manner.
- Dedication to delivering high levels of customer service.
- Flexibility to undertake work outside of core working hours.
- Competent in using technology, including devices and apps.
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