Dental Office Coordinator
3 weeks ago
Role Overview
Dental Receptionist
This role is at the heart of our practice, providing an exceptional patient journey both in person and over the phone. As a Receptionist, you will be the first point of contact for every customer, welcoming them in, understanding how they are feeling, and making sure they have a great experience.
You will work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You will be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone.
Key Responsibilities:
- Providing an exceptional patient journey both in person and over the phone
- Managing the diaries and making sure that the time is filled correctly
- Working with the team to understand the full range of NHS and Private treatment options available within the practice
- Completing relevant forms for NHS and private schemes within a specified timescale
- Taking payments and chasing outstanding patient debt
- Liaising with dental laboratories, supply companies and other organisations
Key Skills and Experience:
- Ability to easily build rapport, and work to a high level of customer service
- Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer
- Passionate about driving the success of the practice by seizing opportunities
- Able to follow processes and work in a structured and organised way
- Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
- IT skills with the ability to learn SOE software
- Positive nature - Able to show resilience and always work in a composed manner
- Strong attention to detail
- An excellent team player
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